Services


4 legged friends

Our hotel is pet friendly (dogs, cats, etc)




Read the Rules

Our hotel has always accepted pets (dogs, cats, etc.), but for the respect for the other guests and for common standards of hygiene, owners must respect the rules below:

  1. The presence of the pet must be notified at booking or at check-in.
  2. The management has the right to accept or not the 4 legs host at his own discretion, and in any case if there is a compliant as stated by the customer.
  3. Only pets (dogs and cats) of small and medium size are allowed.
  4. Guests to 4 legs must remain on the floor not in the arms and always with the lead both inside the hotel both in outdoor areas of relevance (parking, garden).
  5. The customer must be properly equipped for the welfare of his 4 legs friend.
  6. Any use of bed and bath linen for the 4 legs guest is forbidden(grooming, beds or more).
  7. It is absolutely forbidden to climb away the pet on the bed, sofa, chairs, tables, etc.
  8. The pet behavior must be managed by its owner in order to don’t disturb other guests.
  9. It is absolutely forbidden to leave pets alone in the room throughout the stay (day and night).
  10. It is absolutely forbidden to bring any 4 legs friends in the restaurant hall.
  11. Restrict the most of time spent with the pet in the reception area.
  12. Any kind of damage made by the pet will be paid by the guest.
  13. The charge for a pet of small size amounts to 15 euro per night.
  14. The charge for a pet of medium size amounts to 20 euro per night.

 

TERMS & CONDITIONS

Hotel del Sole – Our terms and conditions

Read Terms and Conditions

CHECK-IN/OUT

Check-In from 14.00

Check-Out within 11.00

ACCOMODATION

At their arrival at the reception, guests must show their own identity documents and fill the schedule for the Public security and Privacy. Accepted documents: Identity card, Passport or driving licence.

ANTICIPATED CHECK-OUT

Guests pay the whole amount of the stay.

RESTAURANT

A Buffet Breakfast is served from 7.00 to 10.00.

Lunch is served from 12.00 to 15.00.

Dinner is served from 19.00 to 23.00.

PRIVACY

The right to protection of personal data of each client is guaranteed from compliance with provisions of the law 196/2003.

NO SMOKING

SMOKING PROHIBITED in the rooms and any other common area inside the hotel (art. 51 law 3 16/01/2003). Guestsare invited to smoke in the external area.

MAKE A PHONE CALL FROM THE ROOM

From the room, dial the number 9 to call reception.

BOOKING

You can book as follows:

-At the front desk

-Via phone, fax or e-mail

-On-line: it is possible to reserve trough the online booking of our website or through the OTA

PAYMENT

The following payment methods are allowed:

-CASH

-BANCOMAT

-CREDIT CARD (Visa, Mastercard)

-BANC DEPOSIT

-POSTAL DEPOSIT

-CHEQUE (only before the arrival of the guest)

SILENCE TIME

From 14.30 to 16.30 and from 23.00 to 8.00 guests are kindly beg to do not disturb the rest of other guests.
The use of TV or radio is allowed with moderation.

GROUPS PAYMENT POLICY

  • Non-refundable confirmation deposit: 30% of the total amount, including taxes.
  • Final payment before the arrival of the group.

GROUPS CANCELLATION POLICY

  • For cancellation made from the reservation and prior to 30 days prior to the date of arrival:
    No extra penalties.
  • For cancellation made from 29 and 15 days prior to the date of arrival:
    Total cancellation: 50% of the first night penalty.
    Partial cancellation: for 10% of the rooms at most, no penalties.
    For extra cancellations 50% of the first night penalty.
  • For cancellation made from 14 and 3 days prior to the date of arrival:
    Total cancellation: 75% of the first night penalty.
    Partial cancellation: for 5% of the rooms at most, no penalties.
    For extra cancellations 75% of the first night penalty.
  • For cancellation made beyond 3 workdays (Saturday, Sunday  and public holidays excluded) prior to the date of arrival:
    Total cancellation: 100% of the first night penalty.
    Partial cancellation: 1  room at most, no penalties.
    For extra cancellations 100% of the first night penalty.
  • No-Show:
    100% of the amount  will be charged, including services and taxes.
    In case of long stay, 3 days restaurant service at most will be charged.

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